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FAQs

To make a reservation you must be registered on our platform. After registering, you can select the type of service, based on the desired availability, location and price.

After selection, click book. Your reservation is on hold until validation by email from the Partner. 

Once confirmed, you just have to confirm your payment details and that’s it!

We have many! Some examples: Veterinary care, Beauty and Spas, Caregivers, Hotels and Farms, Transport, Funeral Homes, Shops, Animal Adoption, among others.

When registering on the platform, our Partners will have to present certificates and commercial licenses. Those who are or are not certified will be duly identified. This way you can choose your ideal Partner with confidence.

When you make a reservation, it will be suspended until confirmed by the Partner. However, at any time during your reservation you will have a cancellation button available.

Send us an email to support@mylittlepet.pt . Tell us about the incident in detail (day, time, price, partner identification, occurrence, etc.). We will try to help you find a solution to the problem. The satisfaction of our Customers, Partners and Pets, they are everything to us! We will do our best to help!

There are 2 ways to work with the MyLittlePet – Commission and/or Agreement. When registering on the platform, the Partner can choose which system he/she prefers to pay MyLittlePet (subject to confirmation – see Terms & Conditions). 

You can also choose to have both options, as a service to offer to Customers on our website. 

Commission – Whenever the Customer makes a reservation and the Partner confirms it, the platform automatically distributes the respective amounts to the MyLittlePet and your Partner.

Agreement – Monthly amount paid by the Partner once to the platform. It is free of commissions. Temporarily unavailable.