MyLittlePetit's a platform online which is based on promoting animal well-being, care and facilitating all tasks and care to be taken with ourpets.
We provide a platform where we make it easy to consult and compare reservations for many services with our Service Providers.
We offer quick and easy bookings for bathing, grooming, veterinary consultations and boarding, connecting you with the best professionals.
Our platform makes it easy to consult and compare reservations for a variety of services between Partnerships. Our mission is to ensure the well-being of our Pets by providing safety, practicality and a unique experience. The brand is aimed to people who have Pets and enjoy carying for and pampering their companions.
MyLittlePet facilitates the integration of services, where companies and customers consume and provide services in harmony and in a circular economy.
It allows partnerships where companies and customers consume and provide services, respectively, in an integrated economic cycle, that is, in a circular economy.
This project aims to create a sense of community and through the concept of ESG, we practice the concept of “give back” and support animal-friendly associations.
How it works
In platform style Booking allows partnerships in the form of charging commission for using the platform or agreements.
The platform contains APIs, Back Office, front office, Plugins (integration with banks and others), the aim is to extend the APPs e Chatbot;
Who We Work With
Only our Partners who have a contractual relationship with our company will be displayed on our Platform. They may also offer Experiences outside of our Platform (Therefore, the way they present offers on our Platform may not be exhaustively detailed).
We do not own any of the services provided here by our partners – we are separate companies that have agreed to work together in a certain way, rules and contractual process.
With the best interest of Tutors, we provide the Partner Profile, which describes the provision of any of its services.
The Partner is responsible for all terms and information presented therein, through the terms and conditions present here.
Partners are not authorized to include information in their website advertisements or in direct contacts. This restriction applies exclusively to Partners to avoid situations of “cannibalization” of partnerships, abusive diversion of sales, misuse or acts of bad faith related to the use of the platform.
If the Partner includes this information, MLP reserves the unilateral right to remove this information at any time. The Partner is obliged to accept and apply the conditions imposed herein in these terms and conditions.
Recipes
We are able to generate revenue through:
- Different service providers (portfolio diversification) by charging a commission for using the platform;
- Retainers (sales or advertising). – Temporarily unavailable.
Pricing
The prices presented on our Platform are stipulated by the Partners who provide services*. We may eventually finance rewards or other benefits from our initiative or initiatives that may be taking place.
When you make a reservation, you agree to pay the cost of the experience itself and any other fees and taxes that may apply. The price description indicates whether any taxes and fees are included or excluded. You can find more information about pricing while you are booking.
Our Platform provides descriptions of any equipment and amenities offered by Service Providers (based on the information you provide to us).
The currency traded is EURO.
*see Terms and Conditions “23. Prices and Payments point 4”.
Payments
Guardian/Tutor:
- The Tutor makes the reservation and pays according to the Price displayed on the Service Provider's platform.
- MLP debits the Tutor depending on the payment method he chose at the time of payment.
Partner: There are several ways to pay the MLP to the Partner*
Payment is made in three stages in the Commissions modality:
- The Tutor makes the reservation by paying the respective amount to MLP, MLP issues a direct invoice for the total amount to the Tutor via automatic email;
- The Partner will only receive the amount due after issuing an invoice to MLP for the total value of the service. The amount payable to the Partner is deducted from the MLP commission rate;
- The value of the service fee that is paid directly to suppliers at the same time that the MLP Partner Payment occurs.
Payment is made in one moment in the Monthly modality (temporarily unavailable):
- The Tutor makes the reservation by paying the respective amount to MLP, MLP issues a direct invoice for the total amount to the Tutor via automatic email;
- The Partner will receive the amount due immediately in the total value of the service by MLP. The amount payable to the Partner is in full, as the Agreement is paid only once a month by the Partner and its invoice is issued by MLP at the time it pays for its acquisition/renewal.
- The Partner is responsible for issuing an invoice to the Tutor for the service provided.
If you cancel a booking or no-show, any cancellation/no-show fee and any refund will depend on the Service Provider's cancellation/no-show policy.
*see Terms and Conditions “23. Prices and Payments”
Overbooking
Once your reservation is confirmed, your Partner is obliged to honor it. If the service provider is “full”, they are responsible for finding a solution as quickly as possible.
If the service provider is unable to provide the option you booked, and is unable to offer you a suitable alternative, you can choose alternative accommodation of a similar or better category on our Platform at the same price (if available) or cancel your reservation free of charge (with refund of any amount already paid).
Regarding reimbursement:
If your Service Provider has already been paid for the service you booked, we will ensure that they reimburse you as quickly as possible. The Partner is responsible for the refund. MLP is not obligated to return fees to the Partner. MLP will only be able to make refunds if certain specific conditions* are met.
The money may be refunded to your account when: your original reservation has been canceled, overbooking, others that the platform and/or Partner deems relevant.
*see Terms and Conditions “15. Cancellations and Refunds”
Support
If you have questions, or something doesn't go as planned, contact us.
You can do so by accessing your reservation, through our website, email or telephone.
We deal with complaints/suggestions as quickly as possible.
In order to help you as quickly as possible – please provide:
Your booking confirmation number, your contact details and the email address you used when making the booking, a summary of the situation you need assistance with, including how you would like us to help you any supporting documents (example: extract banking, photographs, receipts, etc.).
Whatever the matter, we will try to help you (which includes dealing with any requests or complaints), and we will do everything we can to help you.
We may completely remove Service Providers from our Platform if we consider that they have violated their contractual obligations, conduct and questionable ethics towards us or our customers.
If, for example, they provided an inadequate description of their service (and did not correct it when we requested it or repeatedly (up to 3 alerts). Depending on the severity, temporary or indefinite removal or suspension may be immediate, at the discretion of management of our Platform.
“Governing law and jurisdiction” in our Terms of Service.
Complicity is pragmatized by the irreversible mission of caring, because those who love care!