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Terms and conditions

1. User Agreement

When accessing and using the website MyLittlePet (MLP), carefully read this User Agreement and the Terms and Conditions of use. These outline the guidelines for the service offered by MLP, establish the rules for the participation of Tutors, Partners and users registered on the website, and also address the Privacy Policy.

By accessing and using this website, the User declares to have read, understood and accepted the User Agreement described below, without the need for any subsequent act or consent.

When using or accessing the service MyLittlePet, you are agreeing to these terms. If you do not agree with them, do not proceed with acceptance. Therefore, you do not have permission or right to use the service MyLittlePet.

The User Agreement may be changed at any time by unilateral decision of MLP. Changes are effective immediately from the date they are posted on the website. Access and use of the website by Users is considered an unequivocal sign that they have read, accepted and understood the changes presented in this User Agreement.

This website includes the User Agreement, the Terms and Conditions and the reference to the same Privacy Policy, constitutes a contract concluded between MLP, the Tutors and the Partners.

By using the services of this website, you agree to the Terms and Conditions and the Privacy Policy established here. If you do not agree with these terms, it is advisable not to use the service, as this would imply the application of the Terms and Conditions and the Privacy Policy as previously outlined.

Date of last change to this User Agreement: 13/011/2025.

2. Definitions

Some of the words have very specific meanings, please consult MyLittlePet the “dictionary” below.

If anything in these Terms is (or becomes) invalid or unenforceable, it will continue to apply to the fullest extent permitted by law and will continue to be bound by everything else in these Terms.

The Portuguese version of these Terms is the original version. If there is any dispute regarding these Terms, or any discrepancy between the terms in Portuguese and the terms in any other language, the Terms as presented in Portuguese will apply.

These Terms are set out as follows:

MyLittlePet – refers to the website, its MLP trademark domain, page or set of web pages, as well as its contents, graphics and other information, managed by MLP;

Guardian/Tutor– individual who registers on the MLP website with the aim of finding a Service Provider (MLP Partner) listed on the MLP. Any information provided by the Tutor during registration and registration on the website, as well as order descriptions, MLP evaluations or other information resulting from the use of the website;

Partner / Service Provider – singular and/or VAT registered persons, who provide services, registered on the MLP website, seeking to receive requests from potential interested parties in their services. Any information provided by Partners, whether during the respective registration and registration phase on the website, or regarding the description of their services, experience and training or, extra information requested by MLP or the Tutor;

Services – description and/or list of services presented in the Partner’s own profile, made available through the MLP;

Reservation – request and specification made by the Tutor for the desired service to be provided by a Partner registered on the website;

Privacy policy – description of the processing of data collected from the Partner, Tutor and MLP;

System – computing equipment, data storage and transmission, computer programs and applications, command sequences and automatic data analysis and processing processes used by MLP;

Terms and conditions – rules that MLP, Tutors, Partners and visitors must follow, as established in the User Agreement and Privacy Policy;

General terms, for all types of experiences.

  • Specific terms, only for one type of Experience:
  • Accommodation (Hotels, Nurseries, SPAs, Grooming)
  • Attractions (Travel Assistance Petsitting, Veterinarians, Veterinary Assistants, dog training, dog care, dog drop in visits, etc.)
  • Private transport 
  • Etc.

3. Contractual Relationship / MyLittlePet Service  

  1. Nature of the MLP service: MLP is an online platform, which allows knowledge and interaction between MLP, Partners and the Tutor. Its objective is to facilitate the dissemination and provision of services for Animals. The Partner must provide their data on a truthful basis to the MLP and the Tutors. Fees, commissions and covenants are charged to Partners for the use of the platform and aspects of the MLP Partners' services;
  2. When booking an Experience, MLP provides and is responsible for the Platform – but not the Experience itself;
  3. We collaborate with companies or service providers that provide local support services. These companies or service providers do not:
    1. control or manage our Platform
    2. have their own Platform
    3. have any legal or contractual relationship with you
    4. provide experiences
    5. represent us, do not enter into contracts or accept legal documents on our behalf
    6. operate as our “service or process agents”;
  4. MLP does not guarantee the quality of services provided by Partners and avoids getting involved in interactions between Tutors and Partners online. We are not responsible for the performance or conduct of Partners or Tutors, online or offline. However, upon becoming aware of them, we will try to intervene, resulting in an analysis and eventual suspension or cancellation of accounts, depending on the severity of the occurrence. Although we will do our best to correct any errors or gaps in information, we cannot be held responsible for them to the extent permitted by law. We provide the platform, Partners offer the services and Users can search, compare and book these services;
  5. By this legal notice, the User, Tutor or Partner expressly releases MLP from any and all liability for any controversies, claims, proceedings, injuries, losses, damages and/or damages arising from and/or in any way related to their interactions or negotiations with other Users and the acts and/or omissions of Partners and Tutors, whether online or offline. The User acknowledges and agrees that their use and/or provision of services are at their sole risk and responsibility;
  6. MLP performs an initial analysis of Partner profiles but does not track Tutors. Any MLP user should exercise caution and use their own common sense before engaging a Partner or in any interaction with a Partner. Tutors, Partners or visitors are solely responsible for making decisions that are in their interest and in the interest of the you animal;
  7. The services offered by Partners are disclosed to Tutors and, if they so wish, they can request reservations for the services requested through MLP. It is the Tutor's responsibility to evaluate the service offers presented by the Partners, with their selection being their sole and exclusive responsibility; 
  8. MLP limits its intervention to collecting records from Partners, serving as a mediator between Tutors and Partners. In this way, facilitating the process of choosing a Partner;
  9. The Tutor may choose not to select any of the Partners, who contact him to present their respective services, recognizing that MLP is a third party in the contractually established relationship between Tutor and Partner and cannot guarantee compliance with the provision by the Partner or any transaction that may be agreed between them;
  10. To make a reservation you must create an Account. Please ensure that all your information (including payment details and contact details) is correct and up to date, or you may not be able to access your experience(s). You are responsible for everything that may happen to your account, so you do not allow third parties to use it and keep your username and password secret;
  11. You can switch to another language whenever you want;
  12. Unless otherwise indicated, you must be at least 18 years old to use the Platform;
  13. Tutors and Partners are obliged to provide MLP with only true and correct information. They are responsible for any false data or information, and whenever necessary, and depending on the service to be provided, they must provide the documents that prove necessary to carry out the respective activity; 
  14. MLP is not responsible for the information referred to in the previous paragraph, the Partner must prove the veracity and integrity of the data, information and documents provided. The responsibility for the presentation, by the Partner to the Tutor, of fraudulent proposals or false or incorrect documents, under no circumstances can be attributed to MLP. However, MLP may reserve the right to take action, such as suspending or canceling accounts;
  15. Transactions are carried out between MLP, Tutors and Partners. The MLP service can be used to find and offer services for the Animal and as a payment facilitator. All transactions are carried out directly between MLP, Tutors and Partners. With regard to MLP, please note payments subject to MLP fees, due at the time of pre-booking, or service requests facilitated through MLP, as provider, of the relationship between Tutors and Partners;
  16. The User agrees that MLP does not assume responsibility for damages resulting from the Services provided to the Animal, such as injuries or death to the animal, or from any other provision of services between MLP Users;
  17. Reservations: Guardians and Partners complete the transaction when they both agree to a reservation that determines the value, period of time, location and other terms for the provision of care services for the Animal, through the MLP platform. Upon completion of the reservation, the User expressly agrees with the price and other terms of that reservation;
  18. Tutors are responsible for evaluating the provision of Partner services, as well as the suitability and preparation of Partners for the services they propose to provide and that the Tutors seek;
  19. Abandoned Animal: Owners who purchase a service through MLP and do not recover their Animal within seven (7) days after the end of the service stipulated in the Reservation (or an earlier period required by applicable animal abandonment or cruelty laws) agree that MLP may, at its sole discretion, forward the Animal to an association for abandoned animals or similar and notify the authorities responsible for animal control. Tutor agrees to reimburse MLP and/or Partner for all costs and expenses related to such actions:
  20. MLP expressly reserves the right, in its sole discretion, to remove a Partner's Animal if it deems it necessary for the safety of the MLP Animal, the Partner or any person living with MLP. Before removing an Animal from a Partner, MLP will make all necessary and reasonable efforts during its business hours to contact the Owner and/or the Owner's emergency contact (if provided) to arrange and/or arrange alternative care. If MLP is unable to contact the Owner or emergency contact, it will use its best judgment to find alternative care for the Animal until the Owner can recover the Animal;
  21. If you are an Animal Owner, you agree that your Pet's veterinarian is authorized to provide veterinary records when any transfer or relocation of your Animal occurs. Furthermore, you agree to be responsible for all costs and expenses related to such transfer, including any additional fees for new reservations, or other additional charges for new reservations, incurred by MLP or Partner; 
  22. Emergencies: Guardians must provide contact information to Partners, where they can be contacted in case the Animal needs medical attention. Partners agree to contact the Tutors if such care is necessary or, if the Tutors are not available, to contact MLP via telephone or email support@mylittlepet.pt. Guardians authorize the Partner and MLP to obtain and authorize veterinary care for the Animal if they cannot be contacted to authorize care in an emergency. In that case, they also authorize the Animal's veterinarian(s) to provide the Animal's veterinary records to MLP. If the Partner requests authorization from the Guardian to provide medical care to the Animal and the Animal refuses, the Guardian exempts the Partner and MLP from any loss, damage or liability resulting from the failure to obtain such care;
  23. Guardians, Animal owners, are solely and entirely responsible for the costs of any necessary medical treatment for their Animal. The Guardian, owner of an Animal, authorizes MLP to charge payment for these costs.
  24. Our Partners are also identified and act as “hosts”:
  • “certified private host”
  • “non-certified private host”  
  • “professional host”

25. Partners' profiles and services are subject to analysis before advertisements are published.

MLP Restrictions and Censorship:
1. Prices placed in description only, without using the correct fields to apply the price;
a. If this occurs, MLP will delete and/or change these fields for the respective extra services with a minimum price of 5 euros.
2. Partner contacts, links and others, outside the MLP platform (redirects), in text, image or others.
a. MLP reserves the right, if it so deems, to eliminate or censor this information and even reject the Partnership.
3. Partners who require or set as a condition, to carry out prior visits to the place where they will provide the services (or others) before making reservations at MLP platform.
a. MLP reserves the right, if it so deems, to eliminate or censor this information and even reject the Partnership.

4. Conditions

  1. When you make a reservation you accept the applicable conditions as presented in the reservation process. You can find each Partner's cancellation conditions and any other policies (about age requirements, security deposit, additional services, accepted cards, etc.) on our Platform: on the Partner's information pages, during the registration process reservation, in the confirmation email or ticket (if applicable);
  2. If you cancel a booking or no-show, any cancellation/no-show fee and any refund will depend on the Partner's cancellation/no-show policy;
  3. Some reservations cannot be canceled free of charge, while others can only be canceled free of charge before a deadline – at the Partner's discretion;
  4. When booking an Experience via advance payment (including all price components and/or a security deposit, if applicable), the Partner may cancel the booking without notice if the Partner is unable to collect the balance on the specified date. If they do so, any non-refundable payments you have made will only be refunded at your discretion. It is your responsibility to make sure that payment is made on time (that your bank, debit card or credit card details are correct, and that you have sufficient money available in your account);
  5. If you think you will not arrive on time, please contact the Partner and inform them that they can count on your presence, so as not to cancel your reservation. If you are late, we will not be responsible for the consequences (e.g. the cancellation of your booking or any fees the Partner may charge);
  6. As the person making the reservation, the User is responsible for the actions and behaviors (in relation to the Experience) of everyone who is part of the group. He is also responsible for obtaining the respective permissions before providing us with their personal data.

All Users must comply with our values

These are:

  • follow our values
  • comply with all applicable laws
  • cooperate with any anti-fraud/anti-money laundering controls we have to carry out
  • do not use the Platform to cause nuisance or make false reservations
  • use the experience and/or the Platform for its intended purposes
  • not cause any inconvenience or damage, and not behave inappropriately towards Partners (or any other person, for that matter).

5. Partner Profile

With the best interest of Tutors, we provide the Partner Profile, which describes the provision of any of its services.

The Partner is responsible for all terms and information presented therein, through the terms and conditions present here.

Partners are not permitted to include information in advertisements on their websites. or in direct contacts. This restriction applies exclusively to Partners to avoid situations of “cannibalization” of partnerships, abusive diversion of sales, improper use or acts in bad faith related to the use of the platform.

If the Partner includes this information, MLP reserves the unilateral right to remove this information at any time. The Partner is obliged to accept and apply conditions imposed herein in these terms and conditions.

6. Responsibility

MLP is not a part, of and in any capacity, to the contractual relationship established between Tutor and Partner, and they therefore recognize that no responsibility can be attributed to it, particularly with regard to the implementation of the contract and the fulfillment of the parties' contractual duties.

Likewise, MLP cannot be held responsible for any party's contractual or extra-contractual breach of contract, nor for any loss or damage that may result therefrom to any of the parties.

7. Limitation of Liability

  1. To the extent permitted by mandatory consumer law, we are only responsible for costs you incur as a direct result of a breach on our behalf. In other words, to the extent permitted by law, we will not be liable for (e.g.) any:
  • indirect losses or indirect damages
  • inaccurate information about a Service Provider
  • products, services or actions of a Service Provider or other business partner
  • errors in an email address, telephone number or credit card number (unless it is our fault)
  • force majeure or event beyond our control;
  1. If you violate these Terms and/or Partner terms, to the extent permitted by law:
  • we will not be held responsible for any costs you have incurred as a result of such breach and
  • the user will not be entitled to any refund;
  1. Nothing in these terms will limit the Partner's liability in respect of its negligence resulting in death or personal injury or fraud or fraudulent misrepresentation;
  2. We do not make any promises about the Partners' products and services (other than as expressly stated in these Terms). Making the right choice(s) is the Tutor’s sole responsibility;
  3. To clarify: nothing in these Terms will entitle any third party other than the Partner to anything;
  4. The User can be protected by mandatory consumer laws and regulations, which guarantee him rights that no company terms can cancel. In that case, our liability is determined not only by these Terms, but also by any applicable consumer protection laws and regulations.

8. Obligations and Responsibilities of the MyLittlePet User

Partner undertakes to :

  1. Fully comply with the Terms and Conditions presented in this User Agreement;
  2. You agree not to copy, reproduce, modify or use in any way the content of the website for purposes other than the contracts negotiated or concluded through the contacts provided on the website. Furthermore, you undertake not to disclose website orders to third parties, distribute or publicly display their content without prior and express authorization from MLP.
  3. Do not use the MLP website, its contents or services for purposes other than those for which it is intended. Namely for illicit, illegal purposes or in any way capable of conflicting with the legally protected rights of others;
  4. Collect the identification data of the Guardian (Citizen Card and other data) and the Animal (Chip number and other data). You can use the Service Sheet for this purpose;
  5. Complete the Profile correctly and truthfully, and in its entirety, before providing the service;
  6. Provide services only to the Tutor who fully completes the Profile before providing services;
  7. Assume absolute responsibility for the conservation and maintenance of the Profile;
  8. Providing services and carrying out work in accordance with the good practices of the respective professional activities and respecting the codes of ethics and technical regulations that govern them, as well as the principles of the MLP;
  9. Provide the best possible service for the well-being of the Animal you have received under your responsibility;
  10. Protect the Animal from bad weather conditions or other factors that could harm its health, such as cold, rain or strong winds, which could harm it in some way;
  11. Do not allow the Animal to enter and come into contact with other aggressive, antisocial animals or those with infectious diseases;
  12. Take all appropriate precautions to preserve the Animal’s health;
  13. Communicate and interact in a respectful, correct and pleasant way with all Tutors and potential clients;
  14. Comply with applicable legislation in force to provide the Services advertised on MLP;
  15. Be contactable through the means made available for this purpose to the Tutor and MLP;
  16. Provide information about the Animal's health status to the Guardian and MLP whenever requested for this purpose;
  17. Collect and deliver the Animal on the date and location agreed with the Tutor.

The Tutor undertakes to:

  1. You agree not to copy, reproduce, modify or use in any way the content of the website for purposes other than the contracts negotiated or concluded through the contacts provided on the website. Furthermore, you undertake not to disclose website orders to third parties, distribute or publicly display their content without prior and express authorization from MLP.
  2. To use the MLP website, its contents and services only for the purposes for which they are intended, refraining from any illicit, illegal activity or activity that violates the legally protected rights of third parties or in any way capable of conflicting with the legally protected rights of others ;
  3. Guarantee the non-submission of requests that are not permitted by law or the terms of this User Agreement;
  4. Fully comply with the Terms and Conditions presented in this User Agreement;
  5. Be honest, courteous and respectful in communication and interaction with the Partner and MLP;
  6. Provide all information requested by the Partner, within the scope of the Services provided. This information must be valid and true, about you and the Animal;
  7. Complete the Profile correctly and truthfully and in its entirety, before providing the service;
  8. Deliver and collect the Animal on the date and place agreed with the Partner, under penalty of criminal liability under the terms of the applicable legislation in force;
  9. Be contactable to the Partner and the MLP;
  10. Comply with applicable legislation in force regarding companion animals, namely, not abandoning the Animal or leaving it with the Partner beyond the scheduled date;
  11. Notify MLP and the Partner at least 7 days in advance if you intend to cancel the scheduled Services;
  12. Authorize the Partner to take the animal to the nearest hospital or veterinary clinic in case of emergency, committing to pay for the necessary treatments;
  13. Promptly make the payment due for the service provided by the Partner, under penalty of being considered a debtor of the corresponding amount, if any payment results from an unforeseen error.

Partners, Tutors and Users:

All data will be treated in accordance with the privacy policy and applicable data protection laws and regulations. The data will be shared with Partners, as required by the history record of your “Wallet” – reservations, cancellations, refunds, etc. 

The User's obligations:

  • The user is responsible for ensuring that all information is (and remains) correct, complete and up to date.
  • If we ask you for proof of ID, you must provide it immediately.
  • You are responsible for keeping your account registration data safe and secure.
  • If you do not comply with the rules, we may automatically suspend or cancel your account.
  • You may not use your account or Refunds in any way that is misleading, unfair or harmful.
  • We may activate/settle any or all of your refunds in relation to a claim we have against you. We may do so at any time and without prior notice.
  • We may change, suspend or terminate any aspect of the account and refunds. In particular, we can change:
    • the terms of these refunds and the account
    • the users we authorize to have an account
    • the refunds we execute
    • any refund criteria.

We will use our best efforts to inform you in advance or on a timely basis if we make any changes or discontinue your account history.

9. Exclusion of Liability

If the User chooses to use the platform and its services, they do so voluntarily, at their own discretion and risk. The MLP Platform is provided “as is” without warranty of any kind, either express or implied.

  1. Website: MLP is responsible for maintaining the technological functionality of the website, but cannot guarantee that it is free from errors or technical failures. Therefore, we cannot guarantee uninterrupted or fault-free operation of the MLP due to these issues. We reserve the right to temporarily suspend operations for technical reasons or causes beyond our control. MLP and its business partners strive to operate correctly without fail, reserving the right to temporarily suspend its operations if strictly necessary. No party involved in the creation, production, maintenance or implementation of the MLP can be held responsible for any losses or damages under civil liability. This includes, but is not limited to, consequential damages, lost profits and moral damages, caused directly or indirectly, that occur as a result of the correct or incorrect use of MLP, systems, computers or external websites and viruses;
  2. User: MLP does not undertake to systematically verify or approve the profile content provided by Partners and Tutors. We have no control over the services advertised on Partner profiles or the way in which these services are provided. We are not responsible for the behavior, interaction, communication or services provided between Tutors, Partners, Animals or Visitors external to MLP. We disclaim any liability arising from these interactions. We do not participate in the transaction between Tutor and Partner and do not guarantee the quality, safety or legality of the advertised services. We are not responsible for damages resulting from transactions or lack thereof, nor for damages resulting from interactions between Owners, Animal Partners or Visitors;
  3. Although MLP has no responsibility for the points above, MLP is available to help occasionally resolve a conflict between interested parties (Tutors, Partners, Users, MLP);

It will also try, whenever possible, to follow the profiles of Partners and Tutors. If you identify anomalies, you reserve the right to investigate, request clarifications and proof of what you consider necessary to remain on the website. Your rejection may lead to the suspension or cancellation of the account(s). This applies to any user of the Platform;

  1. Partner quality and security: Partners may receive reviews or comments through MLP, but we only guarantee the values ​​expressed in the terms and conditions. We reserve the right to act as we deem appropriate;
  2. Legal Implications: Partners are responsible for complying with laws related to the provision of services advertised in the MLP.

10. Legal Eligibility and Compliance

By accessing and using the MLP service, the User expressly certifies and confirms that: (i) they are of legal age and (ii) they will comply with all legal obligations imposed and applicable to activities conducted through MLP.

  1. Guardians must ensure, among others, that their Animal is vaccinated and licensed/registered as required by law;
  2. Partners guarantee that they are duly legalized to provide the services proposed in the MLP and that they comply with all obligations imposed by law, statutes, regulations, ordinances and other applicable legal regulations. They also undertake to have all necessary licenses and permissions (whenever applicable) that guarantee compliance with all legal requirements for providing services to Animals;
  3. The User acknowledges that MLP has the right to rely on these commitments;
  4. Any User who uses the MLP website and does not meet these requirements is responsible for any and all acts carried out, information, data and documents provided;
  5. MLP cannot be held responsible for the lack of verification of these requirements by any of the parties involved, whether Tutor or Partner.

11. Guarantees

  1. MLP guarantees the continuous and correct functioning of its website, except in situations where, for reasons beyond its control, such compliance cannot be required;
  2. Without prejudice to the foregoing, MLP reserves the right, as owner of the website, to suspend or cease its operation whenever it believes that there are reasons (related either to third parties or to its business model) that justify it. , which, in any case, will be communicated to its Users as soon as possible;
  3. Users are obliged, when including information, to take into account compliance with current legislation, particularly with regard to competition situations, protection of consumer rights, misleading advertising and discrimination, and information of an obscene nature or with indecent, violative of good customs or pornographic content, as well as references and references to other websites, of any nature, are also prohibited;
  4. Users undertake to ensure that none of the information made available to MLP contains computer viruses, macro viruses, Trojan horses, worms or anything that causes interference or may interrupt or otherwise disrupt the operating procedures of a computer;
  5. They are also prevented from accessing the system without express authorization, as well as from clandestinely interleaving or intercepting data or information of any nature, particularly of a personal nature;
  6. MLP does not consider itself responsible for any error, omission, inaccuracy or falsehood in the information transmitted by Users;
  7. MLP reserves the right not to use, in any way, any information that violates this User Agreement.

12. Intellectual property rights

  1. Unless otherwise indicated, all rights in our Platform (technology, content, trademarks, presentation, etc.) are owned by “dictionary” (or its respective licensors) and by using our Platform you agree to do so only for the intended purpose and respecting the conditions stipulated in these MLP Terms and Conditions.
  2. MLP does not authorize you to: monitor, copy, remove/track, transfer, reproduce or otherwise use anything on our Platform for any commercial purposes without the written consent of MLP “dictionary” or its licensors;
  3. We will block any User (and any automated system) that we suspect is:
  • carry out an unreasonable amount of research
  • use a device or with to gather prices or other information
  • do anything that puts excessive pressure on our Platform.
  • By uploading any photo to our Platform, you confirm that it meets our criteria, such as:
    • Authenticity (didn't make any changes to the image, for example, or upload an image from a different property) 
    • does not contain any viruses 
    • does not violate another person's privacy rights
    • accepts full responsibility for any legal actions against the “dictionary” related to the same
    • Others (at the free and unilateral discretion of MLP)
  • MLP has no responsibility for any photographs uploaded to the Platform, we will remove any photographs at our discretion.

13. Account Registration and Security

To use some aspects of the MLP service the User must create a username, password and user profile. By choosing to use the MLP service, you agree to provide accurate information about yourself and to keep this information up to date. You agree not to impersonate anyone else and not to maintain more than one account (or, if MLP suspends or terminates your account, not to create additional accounts). You are responsible for maintaining the confidentiality of your username and password for the MLP website and agree not to authorize anyone else to use your username and password. You are responsible for all activities on your account and agree to notify MLP immediately of any unauthorized use of your account.

14. Privacy

The collection and use of personal information at MLP is described in the Privacy Policy. By accessing or using the MLP website, you acknowledge and consent to the Privacy Policy.

Privacy and Cookies

If you book an Experience, please see our Privacy and Cookies Statement for more information about privacy, cookies and how we can contact you and process personal data.

15. Content

MLP may allow you (or someone else on your behalf) to send or make the upload of texts, photographs, images, videos, comments, information and materials for your MLP profile or otherwise in connection with the use of MLP and/or participation in promotional campaigns. For example, Partners are invited to create a profile page with a photo and other information and to transmit photos of the animals in their care to Owners, or to send photos of Animals during the provision of services, while Owners may send Partner evaluations.

  1. License: Except for the limitations on MLP's use and disclosure of personal information described in the Privacy Policy, You grant to MLP an irrevocable, perpetual, non-exclusive, fully paid, worldwide license to use, copy, perform, publicly display, reproduce, adapt , modify, transmit, prepare derivative works of and/or distribute your Content in connection with providing and/or promoting the MLP Service, and sub-license these rights to third parties;
  2. If Your name, voice, image, likeness or performance is included in any Content, You waive and release MLP and its users from any claim or cause of action, whether known or unknown, for defamation, copyright, infringement, invasion of rights of privacy, publicity or personality, or any similar claim arising from the use of your Content in accordance with the license and the other provisions of these Terms;
  3. Representations and Warranties about your Content: You represent and warrant that (i) you are the owner of your Content, and that you have all rights, consents and permissions necessary to grant the license and authorize use with respect to your Content, (ii) that you have any and all necessary consents from the persons appearing or whose pets appear in the Content; and (iii) the Content does not violate the law or these Terms.
  4. Right to remove or filter your content. Although not obliged to do so, MLP reserves the right to monitor, filter, edit and/or remove any content published on MLP or redirected to its website;
  5. Comments: MLP is under no obligation to provide the Partner with the content of any comments about you sent by Tutors or other users of the MLP service, whether before or after the closure of your account on the website. MLP has no liability to the User for any deletion, disclosure, loss or modification of these comments. MLP reserves the right to select, edit, or remove these MLP reviews at any time.

16. Phone, text and mobile communications

You agree that MLP will communicate with you via SMS, text message, email and other electronic means, including text messages and phone calls containing service information and/or marketing messages. Your carrier's normal messaging, data, and other rates and fees will apply to these communications. You are not required to consent to receive marketing messages to use the MLP Service, and you may opt out of receiving such messages and links at any time as described in our Privacy Policy (although you may continue to receive messages as long as MLP processes the request).

Notwithstanding the foregoing, for Partners, certain MLP services may require the receipt of service-related text messages. If the Partner deactivates a telephone number provided to MLP for this purpose, the Partner agrees to update its account information promptly and, if it does not do so, it agrees to suspend the provision of its services until the subsequent update.

17. Access to the Service and/or Suspensions

  1. Any singular (non-vat registered) person with the legal minimum age of 18 years, or legal person duly registered with the National Register of Legal Persons, can become a Tutor and Partner through a single registration, and MLP may cancel any subsequent registration made by the same Tutor and Partner, or due to improper use, against good customs and good faith, or for any other reason that harms the correct functioning of MLP or goes against the principles inherent to this brand;
  2. Registrations in the MLP are personal and non-transferable.
  3. The registration holder (Partner or Turor) is solely responsible for the actions or omissions carried out in their registration;
  4. Suspension and Termination: You understand and agree that MLP has no obligation to provide you with its service, nor any obligation to continue providing it once you have begun. If MLP considers that User conduct on the MLP website or service is inappropriate, unsafe or violates these terms and for any other reason (or no reason), it reserves the right to suspend or terminate access to the MLP service, at its sole discretion. criterion;
  5. MLP reserves the right to suspend or terminate access and/or usage accounts to the MLP service, at its sole discretion at any time;
  6. We have the right to prevent you from making any reservations, cancel any reservations you have made and/or stop your use of our Platform, our Customer Service, and/or your account. We will do so if we consider there is a reason for doing so – for example:
  • fraud or abuse
  • non-compliance with
  • Our values ​​or applicable laws or regulations
  • Inappropriate or unlawful behavior (e.g. violence, threats or invasion of privacy) towards us, any of the companies we work with – or anyone else, for that matter.
    1. If we cancel a booking as a result of this behavior, you will not be entitled to a refund. We may provide you with a reason for canceling your reservation, unless this (a) violates applicable laws and/or (b) prevents or obstructs the detection or prevention of fraud or other illegal activities. If you believe that we have incorrectly canceled your booking, please contact our Customer Service team.
  •  Accessibility requests

If you have any accessibility requests:

  • If about our Platform and/or services, please contact our Customer Service team about your experience.
  • If about your Service Provider, contact them directly.

18. Account cancellation

Any User can cancel their account freely. Without prejudice to the cancellation request and its implementation, the User remains responsible for any pending orders or transactions on the MLP website.

MLP reserves the right to cancel any User's account, with or without just cause, with or without prior notice and at any time when their conduct is considered inappropriate, against good customs and the principles defended by MLP.

If the User no longer wishes to receive emails from MLP and wishes to be removed from the electronic mailing list, they must send a message to email support@mylittlepet.pt.

If the User wishes to delete their account/registration, they must send a message to email support@mylittlepet.pt.

19. Conflicts

  1. Conflicts arising from relationships established between Tutors and Partners must be reported to MLP, and the information collected is intended to allow MLP to improve and update information regarding Users of its Platform.

If you have any questions or complaints, you should contact our Customer Service team on our website. In order to help you as quickly as possible, you must provide:

  • your booking confirmation number and your contact details.
  • a summary of the problem, including what you want from the presentation.
  • any supporting documents (bank statement, images, receipts, etc.).
  1. All queries and complaints are registered and the most urgent are treated with priority.
  2. If you are a resident of the European Economic Area (EEA) and you are not satisfied with the way we are handling your complaint, you can lodge a complaint on the European Commission's Online Dispute Resolution (RLL) platform (ec.europa.eu/ The Doctor). Depending on the subject of the complaint:
  • whether it's about accommodation, a flight or an attraction, you can use this RLL platform.
  • if it is about land transport you cannot use it (because the land transport will have been booked in “dictionary” and the UK has already left the EU).
  1. We attempt to resolve disputes internally and are not required to submit to any alternative dispute resolution procedures carried out by independent providers.

Communication with the Partner

We can help you communicate with the Partner, but we cannot guarantee that the Partner will read any information you provide or will do what you request. 

Measures against inappropriate behavior

We have the right to prevent and/or cancel reservations you have made and/or interrupt your use of our Platform, customer service, and/or your account. We will only do so if we consider there is a reason for doing so – for example:

  • fraud or abuse
  • non-compliance with
  • Our values ​​or applicable laws or regulations
  • Inappropriate or unlawful behavior (e.g. violence, threats or invasion of privacy) towards us, any of the companies we work with – or anyone else, for that matter.

If we cancel a booking as a result of this behavior, you will not be entitled to a refund. We may provide you with a reason for canceling your reservation, unless this (a) violates applicable laws and/or (b) prevents or obstructs the detection or prevention of fraud or other illegal activities. If you believe that we have incorrectly canceled your booking, please contact our Customer Service team.

20. Applicable Law and Venue

  1. To the extent permitted by mandatory (consumer) law in force locally, these Terms and our services will be governed by Portuguese law (for Experiences);
  2. To the extent permitted by mandatory (consumer) law in force locally, any dispute will be exclusively submitted to the competent courts in Portugal (Experiences);
  3. This User Agreement is governed and interpreted in accordance with Portuguese law. The Lisbon District Court, to the exclusion of any other, is competent to resolve any conflicts arising from the interpretation and application of this User Agreement for the use of the MLP;

21. Penalties

  1. MLP reserves the right to investigate and evaluate complaints that it deems necessary, in order to decide whether to keep Tutors and Partners on its platform;
  2. The use of the platform may be temporarily suspended if a violation of the obligations of Tutors and/or Partners as established in this agreement is verified or suspected;
  3. Users may be permanently banned from accessing the website if they seriously violate the terms of this User Agreement, considering the severity of the behavior, means used, damage caused or persistence in violations after warnings;
  4. MLP reserves the right to suspend or terminate services provided to a Tutor or Partner if a violation of this User Agreement or applicable legislation is suspected.

22. Compensation

The User agrees to exempt, defend (at MLP's discretion), indemnify and discharge MLP, its branches and subsidiaries (where applicable), as well as their employees, managers and agents, from any liability and obligation arising from or related to: ( i) violation of these Terms or MLP Policies; (ii) misuse of the MLP Platform or Services; (iii) interactions with other Users or inappropriate use of any service on the platform, including damages resulting from such interactions or use; (iv) collection and remittance of service fees by MLP; or (v) violation of laws, regulations or rights of third parties. This release covers all claims for compensation, damages, losses and expenses, including court fees and legal fees.

23. Prices and Payments

  1. When you make a reservation, you agree to pay the cost of the experience, including any fees and taxes that may apply;
  2. Some of the prices you see have been rounded to the nearest whole number. The price you will pay is based on the original, “unrounded” price (although the actual difference will be small);
  3. Obvious errors and typographical mistakes are not binding. For example: if you book transport or a hotel night that was mistakenly offered at €1, we can simply cancel that booking and refund any amount you have paid;
  4. The price of the service is defined by the Partner and can never be less than €5;
  5. The Price of the commission fee or contract charged by MLP to the Partner is defined by MLP and can be updated at any time. We will try to inform Partners in advance whenever there are price updates;
  6. Prices for Tutors: Tutors can purchase the services made available by MLP through the Platform by filling out a Reservation. The Guardian of an MLP Animal initiates a transaction with MLP when accepting a reservation and agreeing to pay the total costs indicated therein. The prices for the services are determined by the Partners themselves. The total amount payable for the service may include a service fee payable to the MLP. When required by law, the amount charged may also include taxes at the applicable rate. The Partner, not MLP, is responsible for performing the service;
  7. Payment is made in three stages in the Commissions modality:
    1. The Tutor makes the reservation by paying the respective amount to MLP, MLP issues a direct invoice for the total amount to the Tutor via automatic email;
    2. The Partner will only receive the amount due after issuing an invoice to MLP for the total value of the service. The amount payable to the Partner is deducted from the MLP commission rate;
    3. The value of the service fee that is paid directly to suppliers at the same time that the MLP Partner Payment occurs.
  8. Payment is made at a time using the Avença payment method (temporarily unavailable):
      • The Tutor makes the reservation by paying the respective amount to MLP, MLP issues a direct invoice for the total amount to the Tutor via automatic email;
      • The Partner will receive the amount due immediately in the total value of the service by MLP. The amount payable to the Partner is in full, as the Agreement is paid only once a month by the Partner and its invoice is issued by MLP at the time it pays for its acquisition/renewal.
      • The Partner is responsible for issuing an invoice to the Tutor for the service provided.
  9. Partners agree to provide a service to a Tutor, according to the conditions described in the Booking. Tutors must confirm the Booking before it expires. Once the Booking is completed and accepted by both parties, the Partner will be bound by the price established in the booking. The purchase of a service on MLP is characterized as a transaction between MLP, the Tutor, and the Partner. Payment for the service to the Partner must be made upon booking by the Tutor, defining their payment terms. The amount to be received by the Partner must correspond to the total amount sent to the Tutor, minus the MLP fees (if applicable).
  10. Service Fees: Service fees may be charged for some aspects of the MLP or Partner service;
  11. A service fee is added to the Tutor to the amount defined by the MLP or Partner;
  12. The Partner is deducted the service fee from the amount payable by the Tutor;
  13. Late fees and additional charges: The Guardian acknowledges and agrees that if you do not collect your Animal at the end of the service period agreed upon in the reservation, you will be charged for additional service time, for each day of delay in accordance with the established daily rate. You also agree to indemnify MLP, and agree that MLP may charge your credit card or other payment method for any additional costs and expenses incurred by MLP or the Partner. This, as a result of your failure to retrieve the Animal at the end of the service period agreed upon in the booking;
  14. The sale of animals on this platform is prohibited. If any user (Partner, Tutor or others) attempts to make a sale of this nature, they will be suspended or removed from the platform;
  15. Cancellations and Refunds

Reservations are controlled by Partners who decide whether reservation fees and refunds will apply. MLP will only serve as an intermediary in the transaction. Except when agreed and paid directly to the Partner. Here, MLP has no responsibility:

  1. Cancellations by Partner:
    1. If the Partner cancels a booking before or during the service period identified in the booking, and MLP has already made payment to the Partner (for which the Partner has already invoiced MLP), MLP will not refund the amount paid by the Tutor to MLP; The Partner is responsible for reimbursing the Tutor;
    2. If the Partner cancels a reservation before the service period identified in the reservation, and MLP has not yet made payment to the Partner (nor has the Partner invoiced MLP), MLP will reimburse the customer via bank transfer for the net amount of the service fee ;
  • If the Tutor has paid for any part of the service directly to the Partner, MLP is not responsible for returning the amount paid. The return will be the sole responsibility of the Partner.

Cancellation by the Partner may result in a review of your account and, if MLP deems it appropriate, may suspend or terminate your access to the platform and even the non-refund of fees;

  1. Cancellations by Tutors:
    1. Tutor as beneficiary: If the Tutor cancels the reservation, he or she is subject to complying with the Partner's terms and conditions, set out on the platform at the time of the reservation;
    2. If the Tutor cancels a booking before or during the service period identified in the booking, and MLP has already made payment to the Partner (whose invoice the Partner has already issued to MLP), MLP will not refund the amount paid by the Tutor to MLP; The Partner is responsible for reimbursing the Tutor;
    3. If the Tutor cancels a booking before the service period identified in the booking, and MLP has not yet made payment to the Partner (nor has the Partner invoiced MLP), MLP will reimburse the customer via bank transfer for the net amount of the service fee ;
    4. If the Tutor has paid for any part of the service directly to the Partner, MLP is not responsible for returning the amount paid. The return will be the sole responsibility of the Partner.
  2. Payment disputes: Payment outside the MLP service: MLP only receives the reservation amount corresponding to its service. The value of the Partner's service must be paid by the Tutor directly to the Partner in accordance with its payment policy on our platform. Any payment disputes are between the Tutor and the Partner, and MLP has no obligation to mediate but may facilitate resolution and may apply refunds or apply fees relating to the cost of this resolution. MLP is not responsible for any payments made outside the MLP platform;
  3. TaxesThe User is responsible for paying any taxes that arise as a result of their purchase, provision, or use of services through MLP. This includes, without limitation, any form of tax at the applicable legal rate on sales or services rendered on amounts paid or received through MLP.
  4. If we arrange your payment, we will be responsible for managing your payment and ensuring the completion of your transaction with our Partner. In this case, your payment constitutes the final settlement of the price “due and payable”;
  5. If the Partner has a monthly agreement with our platform, MLP will issue an immediate receipt-invoice, when the Partner is selected on this modality's website. In this case, there is no need for the Partner to pay commissions to MLP on the service provided. Only the stipulated payment amount;
  6. There is no room for payments that are not made in EURO currency;
  7. We may store your payment method details for future transactions after receiving your consent.
  8. Campaigns, Promotions and Coupons

MLP may launch campaigns, promotions, or coupons directly on the platform. All Partners will be automatically bound by these actions, without the possibility of contesting or requesting compensation or indemnification. When an offer is made, it applies to everyone — as stipulated by MLP's policy.

Example:
Promotion: €5 discount per item purchased (including both basic and extra services).
If the standard service and the extra service both cost €5, and the customer books for two animals, the total amount to be paid will be €5 (VAT included).

Commercial Regulation – Decree-Law No. 330/90 (Advertising Code)

Article 405 of the Civil Code establishes that contractual freedom

24. Transitional and Final Provisions

    1. If any or all of the clauses and provisions of this User Agreement are considered invalid, they will not be used but such invalidity does not call into question the validity and application of the remainder;
    2. The implicit or explicit violation by a User of any provision of this Agreement will result in the termination, with immediate effect, of access to the website;
    3. This User Agreement constitutes the entire agreement between MLP and Users, replacing all other previous documents, including communications, exchanges of intentions or other types of agreements regarding the same content;
    4. Any communication made within the scope or for the purposes of executing or complying with this User Agreement may be made via email or simple mail to the contact details provided on the website and in the information collected from users;
    5. No provision contained in this User Agreement constitutes or is likely to be confused with the constitution of any partnership relationship, joint ventures, mandate, commission or other relationship other than that which emerges from the contractual relationship established by adhering to this agreement.
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